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Support Center

We're here to help! Get support for PostVia, report issues, or get assistance with business account setup.

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Choose the right email for faster assistance:

Technical Support

Get help with technical issues, account problems, or app troubleshooting.

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Data Deletion

Request deletion of your account and all associated data.

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Feature Requests

Suggest new features or improvements for PostVia.

Share Ideas

Response Times

We typically respond to support requests within 24-48 hours during business days. For urgent issues affecting app functionality, we prioritize faster responses.

Frequently Asked Questions

What type of social media accounts do I need?

PostVia requires business accounts to access platform APIs:

  • Instagram: Business or Creator account (not personal accounts)
  • TikTok: Business account with API access

Personal accounts cannot be used due to API restrictions from Instagram and TikTok.

How do I connect my business accounts?

To connect your business accounts:

  1. Ensure you have Instagram Business/Creator or TikTok Business accounts
  2. Open PostVia and tap your profile in the top right
  3. Tap "Connected Accounts"
  4. Select the platform you want to connect
  5. Follow the business authentication prompts
  6. Grant the necessary business permissions

Why isn't my post appearing on Instagram/TikTok?

Several factors can affect post delivery:

  • Platform API delays (posts may take a few minutes)
  • Content violating platform community guidelines
  • Account restrictions or limitations
  • Network connectivity issues

Check your connected accounts and try posting again. If problems persist, contact support.

How does the AI caption generation work?

PostVia's AI analyzes your uploaded media and generates captions based on:

  • Your brand voice and posting patterns
  • Visual content in your photos/videos
  • Platform-specific optimization for Instagram and TikTok
  • Trending topics and hashtags

The AI learns from your previous posts to create personalized content suggestions.

What are posting streaks and how do they work?

Posting streaks help you stay consistent:

  • Track your daily posting activity
  • Get smart reminder notifications based on your habits
  • Celebrate milestones and achievements
  • Recovery features if you miss a day

Streaks motivate you to maintain regular posting schedules for better engagement.

How do I delete my account?

To delete your account and data:

  1. Open PostVia and tap your profile in the top right
  2. Tap "Profile Settings" then "Delete Account"

Alternatively, visit our Data Deletion page for detailed instructions.

Is my data secure?

Yes, we take data security seriously:

  • All data is encrypted in transit and at rest
  • We use industry-standard security practices
  • Social media tokens are securely stored
  • We never sell or share your personal data

Read our Privacy Policy for complete details.

What platforms does PostVia support?

PostVia currently supports business accounts on:

  • Instagram Business/Creator: Photos and videos
  • TikTok Business: Photos and videos

Content is automatically optimized for each platform's specific requirements, including aspect ratios and file formats. Personal accounts are not supported due to API limitations.

Can I save drafts and work on posts later?

Yes! PostVia includes smart content management:

  • Save unlimited drafts
  • Get reminder notifications for saved drafts
  • Advanced media cropping and optimization tools
  • Automatic token refresh keeps accounts connected

Perfect for preparing content in advance or working on multiple posts.

How do I convert my personal account to a business account?

To convert your accounts for PostVia compatibility:

Instagram:

  • Go to "Settings and activity"
  • Scroll down to "For Professionals"
  • Select "Switch to Professional Account"
  • Follow the setup prompts

Official Instagram guide for switching to a professional account

TikTok:

  • Go to "Settings and Privacy"
  • Select "Account"
  • Select "Switch to Business Account"
  • Choose your business category

Official TikTok Business Account guide

Both conversions are free and can be reversed if needed.

Have a Feature Idea?

We love hearing from our users! If you have ideas for new features or improvements, please send us an email with your suggestions.

Bug Reports

If you encounter a bug or technical issue, please include the following information in your support email:

Business Inquiries

For business partnerships, press inquiries, or other professional matters, please contact us at [email protected] with "Business Inquiry" in the subject line.